Exchanges & returns
Terms and conditions
Exchanges & returns are an important element in our delivery service. That is why we strive to make the process as smooth as possible for our customers.
Exchanges
- As a customer, you have up to 7 days to initiate an exchange for your order.
- The first exchange is free. After that, any additional exchanges will be billed R100.
- Exchanges are for situations such as:
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- Incorrect size, color or other specifications.
- Item damaged before delivery.
- If a customer wants something different.
Returns
- As a customer, you have up to 7 days to initiate a return and to request a refund.
- The item is first collected and returned to the facilities first before a refund is processed.
- Returns are accepted so long as the integrity of the package that was delivered is still intact.
- Returns are for situations such as:
- Incorrect size, color or other specifications.
- If the customer is not happy about the quality of the product.
- Item damaged before delivery.
- If the package failed to be delivered, a refund can be initiated.
